European Union:

Standard delivery: 7 to 10 days

International :

Standard delivery: 7 to 10 days

If you wish to cancel an order, please contact us quickly via our online contact form or by email at clientserviceboutique@gmail.com !

Cancellation is possible as long as your order has not been shipped. Once the shipping label has been generated and the package has been sent, we will no longer be able to cancel it. In this case, you can request a return upon receipt of the package, following the instructions on our returns portal and referring to our return policy for more details.

Need help? We're here to help you with your enquiries!

Your purchase confirmation email may have been redirected to your spam folder or affected by a technical issue.

We recommend checking your spam folder. If you can't find the confirmation, please contact our customer service via our online contact form. We'll be happy to help!

When you make an online purchase with your credit card, all your information is entered on a secure page. This encryption system protects your data, which is then securely transmitted to our payment provider. Your card and transaction are then verified and validated.

To ensure optimal security, no banking information is stored on our servers. This way, you can make your purchases with complete peace of mind.

We're sorry you received a defective item. To resolve this issue quickly, please contact our customer service at clientserviceboutique@gmail.com before initiating any return process.

When applying, please provide us with the following information:

Order number (example: #4530)

Name and size of the item concerned

Product photos showing: The defect clearly from several angles

The entire item, complete with protective bag and shipping packaging

Claims for damaged or incorrect items must be submitted within 48 hours of delivery . If your claim is accepted, we will issue a refund based on the current price of the defective item.

Once your items are received by our warehouse, it may take up to 7 days to process your return and issue a refund. We recommend tracking your package to see when it arrives.

Once your item has been inspected and your request has been validated, the refund will be issued directly to your original payment method. Please note that depending on the bank, it may take up to 15 days for the transaction to appear in your account.

If the return conditions are not met, your request may be refused. In this case, our customer service will contact you to inform you that your items will be returned to the address indicated when ordering .

For any questions regarding your return, please do not hesitate to contact our customer service via our online contact form or by email (clientserviceboutique@gmail.com) specifying the following in your message:

Proof of postage

Tracking number

Order number

We will endeavor to respond to your request as soon as possible.

If your order number does not appear to be recognized, we invite you to contact us via our online contact form or by email at clientserviceboutique@gmail.com .

For prompt processing of your request, please provide us with the following information:

Order number

First and last name

Items affected by the return

Reason for return

Your preference (exchange: specify the item, size and color desired, refund or other exchange)

Once these items are received, we will send you a prepaid return label .

Your username corresponds to your email address.

If you have forgotten your password, go to the “Account” page and click “Forgot Password” to reset it.

If your email address is not recognized, please contact us via our online contact form or by email at clientserviceboutique@gmail.com . We will be happy to help you access your account!

An out-of-stock item may be restocked, either following a restock or after a customer return. For specific information on upcoming availability or any other questions, please do not hesitate to contact us via our online contact form or by email at clientserviceboutique@gmail.com . We will be happy to help you!

If you can't find the answer to your question in our FAQ, please feel free to contact us. You can use our contact form or email us at clientserviceboutique@gmail.com .

Our team is at your disposal and will do its best to respond to you quickly.